Occasionally, deliveries may be delayed due to circumstances outside our control. If your tracking has not updated within 1 to 3 business days, please contact us and we will lodge an enquiry with the carrier.
If a parcel is confirmed as lost, stopped or returned before delivery, we will send one replacement by road freight at no additional cost. If it cannot legally or reasonably be resent, we will provide a full refund. See our Returns and Refunds Policy.